Once the system is in place and complete, the Knowledge Transfer begins. The first step is to create a Knowledge Transfer Plan. BMI and the customer discuss the needs of End-Users, Managers, and System Administrators and create a plan to meet those needs. Knowledge Transfer Sessions for End-Users are typically done in small groups with individual follow-up sessions scheduled as needed. Manager and System Administrator sessions can be done individually or in groups—on-site or at BMI. Follow-up sessions are scheduled on a regular basis to guarantee success.
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